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Do you have any questions? Please do not hesitate to contact us here by filling the form below, call us or send an email to info@waldorwatches.com
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Returns & Exchanges


How do I return a Waldor & Co. product?


We want you to feel safe and confident that you will be satisfied with your purchase. All our products have been quality controlled by professionals. You may return any unused Waldor & Co. products in their original packaging for a full refund within 30 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back.

 

To return a product, please register your return at our return portal for further instructions.

 

Register your return by clicking here.

 

In case of problems or questions, please contact us directly via email, chat or phone.

 

Can I exchange a Waldor & Co. product?


Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 30 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

 

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the exchange and have to send it back.

 

Register your return by clicking here.

 

In case of problems or questions, please contact us directly via email, chat or phone.

 

Delivery


Free Shipping worldwide


2-5 days delivery 


30-day Return Policy


2-year Warranty


Purchase tax-free up to 800 USD

 

Payments


 MasterCard

 

VISA

 

AMERICAN EXPRESS

 

Klarna

 

Shopify Payments

 

PayPal

 

Warranty


Your Waldor & Co. watch is warranted by us for a period of twenty-four (24) months. The international Waldor & Co. warranty covers material and manufacturing defects existing at the time of delivery of the purchased Waldor & Co. watch itself and the watch band.

 

To have replacement covered under this warranty performed, please register your claim in our return portal. Please include a detailed description of the issue.

 

During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are unable to restore the normal conditions of use of your Waldor & Co. watch, we guarantee its replacement by a Waldor & Co. watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

 

This manufacturer’s warranty does not cover:

 

 The life of the battery.

 

 Esthetical changes that occur during aging and use, such as scratched crystal, a worn-out watch band or case, etc.

 

 Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.) and incorrect use of the watch.

 

 Failure or damage caused by an unauthorized person or representative.

 

 Any consequential or indirect damage resulting from the use, failure to operate, defects, or lack of precision of the Waldor & Co. watch.

 

 Failure or damage caused by water, fire, or weather. (All Waldor & Co. watches have a water resistance rating of 5 ATM. Watches with this level of resistance are wearable when using household sinks, playing sports, or swimming in shallow water. Do not wear Waldor & Co. watches while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.)

 

Please save your order confirmation, as it contains information about your order and serves as your proof of purchase.

 

Product-related questions


What type of movement does each Waldor & Co. watch contain?

 

Original 36/40' Ronda 762 quartzerk

 

Imperial 36/40' Ronda 714 quartzverk. 

 

Delight 32' Seiko VJ22 quartzverk

 

Conceptual 37' Miyota GL20 quartzverk

 

Chrono 42' Seiko VD54 Hybrid quartzverk

 

Epoch 36' Seiko VD54 quartzverk

 

Eternal 28' Miyota GL20 quartzverk

 

Infinity 28/32 Miyota GL20 quartzverk

 

Is my Waldor & Co. watch water resistant?

 

Yes. Watches with a 5 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water. Do not wear a watch with a 5 ATM water resistance while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.

 

Watches with a 10 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water, bathing and snorkeling. Do not wear a watch with a 10 ATM water resistance while scuba diving.

 

Products that are made with real leather, including our leather straps, should not be exposed to water.

 

Are Waldor & Co. watch straps made with real leather?

 

Yes. All our watch straps are made with real leather.

 

Which Waldor & Co. watches are made for men, and which are made for women?

 

All our watches are unisex and can be worn by both men and women. Waldor & Co. watches come in two sizes to account for various wrist thicknesses.

 

Can Waldor & Co. watch bands be changed?

 

Yes. All our watch straps are interchangeable and can be removed and replaced easily using only one’s fingers. To remove a watch strap, we recommend using your forefinger to pull the rounded spring towards yourself.